Nick Jackson, Commercial and Marketing Director for Freedom Direct says: "We had fully expected a drop in bookings, as that has been the usual pattern on days such as this, like September 11th, when there is bad news about the safety of travelling by air. We certainly didn't expect to record our highest number of bookings in one day, in the aftermath of such news."
"We can only assume that customers who book on the web are a resilient lot."
"We think this demonstrates a great level of confidence in travellers that the airports and police are continuing to do a great job, enabling people to travel abroad safely. Customers seem sure that 'normal service will resume' quickly, in time for them to travel."
